Privacy Policy

At Apex Telehealth Services, your privacy is of paramount importance. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our online platform for medical consultations and related healthcare services.

Information We Collect

We collect personal information necessary to provide and improve our telehealth services, including but not limited to:

• Identification details such as name, date of birth, and contact information.
• Medical history, health information, and consultation records.
• Payment and insurance information when applicable.
• Device and usage data collected automatically to enhance your experience and security.

How We Use Your Information

Your information is used to:

• Facilitate and manage virtual consultations, referrals, follow-ups, and prescription services.
• Provide personalized healthcare recommendations and chronic condition management.
• Communicate securely with you regarding your health and appointment details.
• Improve our platform and service offerings through analysis of user experience and feedback.
• Comply with legal and regulatory requirements related to healthcare services.

Legal Basis for Processing

In compliance with the General Data Protection Regulation (GDPR) and applicable laws, we process your data based on:

• Your explicit consent where required.
• The necessity to perform the telehealth services you have requested.
• Our compliance with legal obligations.
• Our legitimate interests for providing, maintaining, and securing our services.

Sharing and Disclosure of Personal Data

We do not sell or rent your personal information. We may share data with:

• Authorized healthcare professionals involved in your care.
• Third-party service providers who support our platform under strict confidentiality agreements.
• Legal authorities or regulatory bodies as required by law.

Data Security

We implement comprehensive administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Access is restricted to authorized personnel on a need-to-know basis only.

Retention of Data

Your personal information is retained only for as long as necessary to fulfill the purposes described in this policy, including compliance with healthcare regulations and legal obligations.

Your Rights

Under GDPR and related privacy laws, you have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate or incomplete information.
• Withdraw consent at any time where processing is based on consent.
• Request deletion or restriction of your data, subject to certain limitations.
• Object to processing based on legitimate interests.
• Receive your data in a structured, commonly used, and machine-readable format (data portability).
• Lodge a complaint with a relevant supervisory authority if you believe your data rights have been violated.

To exercise these rights, please contact us at our physical address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to improve functionality, personalize content, and analyze traffic. You may configure your browser settings to manage cookie preferences.

International Data Transfers

Your information may be processed or stored in the United States or other countries where Apex Telehealth Services or its service providers operate. We ensure adequate safeguards are in place to protect your data in accordance with applicable laws.

Contact Information

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us by mail at:

This privacy policy may be updated periodically. We encourage you to review it regularly to stay informed about how we protect your information.